One address, one organization
Every @dixavo.com address belongs to exactly one organization — no one else can send or receive mail there. The sender name on a message tells you who is writing to you.
Corporate correspondence channel
Business correspondence, handled properly.
Organizations use Dixavo to write to their customers and to answer their mail — each from its own dedicated, verified address, with a clear record of every conversation.
Received a message from an @dixavo.com address? It comes from an organization you have a relationship with, writing through Dixavo — check that the sender name is one you recognize. See common questions
SPF
DKIM
DMARC
- From
- Acme Support <acme-support@dixavo.com>
- To
- you@example.com
- Subject
- Re: Your request
Good afternoon — here is the confirmation you asked for. If there is anything else, just reply to this address.
What Dixavo is
Dixavo is a correspondence channel: managed email infrastructure that organizations use to communicate with the people they serve. The conversations belong to the organizations that write through it — Dixavo provides the addresses, the delivery and the security underneath.
Verified in transit
Messages travel over encrypted connections wherever the receiving provider supports them, and carry the standard email authentication checks — SPF, DKIM and DMARC — so your mail provider can confirm a message really left the address it claims.
People and assistants, together
Every address is answered on the organization’s behalf — by its team, by an AI assistant the organization has enabled, or both. Routine requests can get a precise answer straight away, any hour of the day, and the team can step into the conversation whenever it’s needed.
Common questions
Why did I receive an email from an @dixavo.com address?
Because an organization you’re in contact with — a business you buy from or work with — uses Dixavo as its correspondence channel. The sender name identifies the organization; the @dixavo.com address is the channel it writes through.
Is it safe to reply?
Replies are delivered only to the organization that owns the address — to its team and, where enabled, its assistant. No one else can send or receive mail there. If the sender name isn’t an organization you recognize, don’t reply — report the message to abuse@dixavo.com instead.
How do I tell a genuine message from a fake one?
Check the full sender address: genuine correspondence comes from an address ending exactly in @dixavo.com. Dixavo itself never writes to you to ask for passwords, codes or payments. If something feels off, contact the organization through a channel you already know — and forward the message to abuse@dixavo.com so we can act.
Am I talking to a person or to an assistant?
That depends on the organization and the request. Routine questions are often answered immediately by the organization’s AI assistant; others are handled by the team in person. Either way, you are corresponding with the organization itself, at its own address, and it stays responsible for the conversation.
How do I stop receiving messages?
Reply and say so. Correspondence on a Dixavo address is managed by the organization that owns it, so asking directly — in the same thread — is the fastest way to settle it.
Who is behind Dixavo?
Dixavo provides the channel: the addresses, the delivery, the authentication and the record-keeping. The organizations that write through it own their conversations and remain responsible for their content. For questions about the service itself, write to postmaster@dixavo.com.
Seen something suspicious?
If a message from an @dixavo.com address looks like fraud, phishing or abuse, forward it to our abuse desk. Reports are reviewed and addresses that break the rules are suspended.
Report to abuse@dixavo.com